How Phronesis answers
A clear explanation of how we generate guidance, what we reference, and when you should escalate to a human.
Practical guidance — with clear boundaries
Phronesis is designed to help UK SMEs move forward confidently on everyday people problems — with step-by-step guidance that reflects ACAS-aligned process and relevant legal principles.
It is not a substitute for tailored legal advice. Where the facts are complex, the risk is high, or the situation is sensitive, we will recommend escalation.
Typical situations where escalation makes sense
- Potential dismissal (including gross misconduct)
- Redundancy planning and consultation
- Discrimination or reasonable adjustments
- Whistleblowing or protected disclosures
- Long-term sickness absence
- Grievances, investigations, or mediation
For professional support, Phronesis includes a human escalation path via our sister company, SME HR Consultancy.
See how escalation worksWhat you get in an answer
We optimise for clarity and action. Most answers follow the same structure so you can move from question — decision — next steps quickly.
1) Plain-English summary
A short answer first, so you know where you stand.
2) Key risks
What could go wrong, and what to watch for.
3) Step-by-step actions
A practical checklist you can follow.
4) References
Where relevant, links to ACAS guidance and case law context.
A note on accuracy: if key facts are missing, Phronesis will ask clarifying questions rather than guessing. If the scenario looks high-risk, it will recommend escalation.
Audit trail by design
Employment issues often require consistent handling and good notes. Phronesis is built to support an audit trail so you can keep a record of what was asked and what guidance was provided.
This helps with internal consistency, manager enablement, and compliance documentation.
Your data stays yours
- Encrypted in transit and at rest
- Not shared with third parties
- Not used to train other models
- Built to support GDPR compliance
If you need a data processing agreement (DPA) for your organisation, contact us and well share the details.
Quick answers
Is Phronesis legal advice?
No. Phronesis provides general guidance to help you understand options and next steps. It does not replace tailored advice from a solicitor or HR professional, and it cannot assess every fact in your situation.
What sources does Phronesis use?
Phronesis is designed around current UK employment legislation, ACAS codes of practice and guidance, and relevant Employment Tribunal and EAT case law. Where appropriate, it points you to authoritative references so you can verify the basis for the guidance.
How are answers structured?
Answers are written to be actionable: a short summary, key risks, step-by-step next actions, and (where relevant) references to ACAS guidance or case law. If important details are missing, Phronesis will ask clarifying questions.
When should I escalate to a human?
If the situation is high-risk or sensitive (for example: potential dismissal, redundancy, discrimination, whistleblowing, long-term sickness, or a grievance), you should seek professional support. Phronesis includes a human escalation path via our sister company, SME HR Consultancy.
Do you keep an audit trail?
Yes. Phronesis is built to support an audit trail so you can keep a record of questions asked and guidance received. This helps with consistency and internal documentation.
How is my data handled?
Data is encrypted in transit and at rest. Your queries are not shared with third parties or used to train other models. Phronesis is built to support GDPR compliance.