HR support questions, answered

Do small businesses need HR support?

Yes. Even small businesses face HR responsibilities such as handling employee queries, managing leave, dealing with grievances, and staying compliant with employment law. Without proper support, these issues can become time-consuming and risky.

What are the most common HR questions employees ask?

• “What’s our holiday policy?”
• “How many sick days do I get?”
• “What is my notice period?”
• “How do I raise a grievance?”

Why do HR queries slow down small businesses?

• Interrupt daily work
• Require repeated answers
• Often involve checking policies or regulations
• Over time, this reduces productivity and distracts from running the business.

What is an HR helpline and how does it work?

An HR helpline is a service where businesses can call or email HR professionals to get advice. Responses are typically provided manually, which can lead to delays and higher costs.

What are the limitations of traditional HR helplines?

• Waiting for responses
• Paying per call or interaction
• Limited availability outside working hours
• Repetitive queries handled manually

Is there an alternative to HR helplines for SMEs?

Yes. Solutions like Phronesis provide instant answers to everyday HR questions while still offering access to human experts when needed.

How is Phronesis different from a traditional HR helpline?

• Provides instant answers instead of delays
• Handles routine HR questions automatically
• Includes human expert support for complex issues
• Offers predictable monthly pricing

How do employees use Phronesis?

Employees ask HR questions through a simple portal or website interface and receive instant responses.

What types of HR questions can Phronesis handle?

• Leave and holiday queries
• Sick pay and absence
• Policies and procedures
• General workplace questions

Can Phronesis use our company policies?

Yes. It can be aligned with your company policies to ensure answers are consistent and relevant.

How quickly can Phronesis be set up?

In most cases, it can be set up quickly, allowing your team to start using it within a short timeframe.

Can AI accurately answer HR questions?

Yes, for everyday HR queries. Phronesis provides structured guidance aligned with UK HR frameworks and best practices.

Does Phronesis replace HR professionals?

No. It handles routine questions instantly, while complex or sensitive issues are supported by human HR experts.

What happens if a question needs human judgement?

It can be escalated to a qualified HR consultant for proper support.

Is the advice legally binding?

No. Phronesis provides guidance, not legal advice. For legal matters, professional advice should always be sought.

How much does HR support cost for a small business?

Traditional HR services often cost £100–£300+ per month. Phronesis starts from £30/month.

Is Phronesis more cost-effective than an HR helpline?

Yes. It typically costs less while providing faster, more consistent support.

Are there extra charges for asking questions?

No. Pricing is designed to cover typical usage with no per-call charges.

What is included in the subscription?

• Instant HR answers
• UK HR guidance
• Audit trail
• Integration
• 30 mins expert HR support monthly

Is employee data secure?

Yes. Phronesis is designed with GDPR and data protection in mind.

Can responses be tracked?

Yes. All interactions can be recorded, providing a clear audit trail.