Sickness absence in SMEs: what a fair process looks like (and common mistakes)

The problem

Sickness absence is one of the fastest ways a “people issue” becomes a legal risk.

What a fair sickness process usually includes

·      regular check-ins (documented)

·      fit note handling and reasonable adjustments where relevant

·      clear expectations and support

·      medical evidence where appropriate

·      a capability route if absence is long-term

Common SME mistakes

·      no notes of meetings

·      inconsistent treatment between employees

·      rushing to capability without evidence

·      ignoring disability-related issues

Where AI helps

·      drafting meeting agendas and letters

·      creating a timeline

·      reminding you what questions to ask next

When to escalate to a human

If there may be a disability, or the employee is raising legal concerns, get specialist HR/legal advice.

Helpful links

·      ACAS sickness absence: https://www.acas.org.uk/sickness-absence

Want more help?

Use Phronesis to map the safest next steps for your sickness scenario and keep an audit trail.